Your roll in the process

Before the cleaning technician’s arrival, please remove all items that may delay our cleaning service (i.e., loose papers from desks etc.).This will maximize efficiency and minimize the time we spend cleaning your business. If you prefer that our cleaning technicians remove these items, we will add the additional billing time and charge you accordingly.

Payment for services

ALR Cleaning operates on an advanced monthly billing cycle to ensure our employee payroll is secure. Payment for cleaning services is due in full within 14 days of receiving your invoice. Any credits or funds owing will be deducted/added to next month’s billing cycle. Payments received after 30 days of your invoice date will be subject to a $5/day late fee. We accept payment in the following forms:

• Cash
• Please make checks payable to A L R Cleaning or Amanda Roth.
• Please put the invoice number in the “message box,” which is displayed at the end of the transaction.
• Direct deposit: Banking information available upon request

*Bounced cheques will result in a $25 reprocessing fee

Cancellations

If you need to cancel or reschedule your cleaning service, please provide at least 48 hours’ notice for all cancelled appointments or you will be billed 50% of your booked time slot. “No shows” will be billed for the full amount of the scheduled time. Once we take a reservation, we hold that time slot open for you and may turn away other potential customers in order to ensure your timeframe. 

Refunds

Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied, which is why we offer a 24-hour guarantee. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning, and we will return and tend to the area/areas you are dissatisfied with at no additional cost to you.

Referrals

Clients will receive a 20% discount on their next cleaning service for referring each new customer to (re)Fresh. This discount becomes effective after the referred customer’s first cleaning.

Safety

All cleaning technicians are prohibited from using ladders (step ladders are acceptable) and are instructed to wear clean inside shoes while working. Masks and or face shields can be worn upon request.

Dignity

There will be NO tolerance for sexual, rude, or belittling behaviour toward any of our staff. Such behaviour will result in immediate termination of your contract, and, when warranted, a complaint will be filed with the police.  If an employee displays any such behaviour, please notify me immediately.

Broken Items

If you have any irreplaceable, collectable or expensive objects, we ask that these items be secured or put away to avoid unfortunate accidents.  It is the clients’ responsibility to place furniture pads under ALL furniture to avoid damage to flooring. (re)FRESH/ ALR cleaning will not be held responsible for any scratching or damage to floors at any time. Please let us know which items do not have protective padding to avoid damage.

Lost/Misplaced Items

(re)FRESH cleaning employees have been instructed not to throw away or move any items from their original location. Loose papers will be placed in a pile, coins/money (from sofas etc.) placed in a noticeable location and all furnishings are put back exactly as they were originally placed. If you cannot find something, please notify us immediately, and we will do our very best to help you locate the misplaced item.

All of (re)FRESH cleanings staff have had a mandatory criminal record check, as well as a work and character reference check.  Should you have any speculations/proof of theft, please notify the owner Amanda Roth at (250)509-0215 immediately.  This will result in an investigation, immediate police contact (if warranted), and the speedy dismissal of the employee.

Privacy and Confidentiality

We understand that many of our clients hold sensitive information in their offices/places of business. While our cleaning technicians are busy at work, there may be times where we come across private information.  Such information is 100% confidential and will not be shared with any other 3rd party. All employees of ALR Cleaning have signed a contract that includes this confidentiality agreement.

Extra Services

If you require extra services or additional cleaning on your scheduled cleaning day, please try to contact us at least 48 hours in advance, and we will do our very best to accommodate the extra time needed.  We can give you a quote for the additional services upon request.

Pets

All of our cleaning technicians are pre-screened to ensure there are no allergies or dislikes.  We can work with little or no disturbance to your furry friends’ daily life. (re)FRESH cleaning technicians are not responsible for cleaning any animal urine, feces or any other excrement.  Should we come upon any, we will inform you.  Mouse droppings or mould will not be cleaned as we are not trained to dispose of them safely.

Breach of Covenant

Clients of ALR Cleaning (re)FRESH will not solicit, employ or accept solicitation of employment by any employee or contractor of ALR cleaning for a period of 12 months following termination of this agreement without written approval by ALR cleaning.

Termination of Service

Clients of ALR Cleaning must provide 30 days’ written notice before termination of service. Termination without 30 days’ written notice will still be billed for services unrendered for the duration of the month.