reFRESH

Residential Cleaning

Established in 2009, (re)FRESH Eco Cleaning has been committed to providing the most reliable and top-quality service in the West Kootenay region.

We have served hundreds of satisfied customers from the full spectrum of cleaning residential homes, from one-time deep cleans to several days per week service and everything in between. Our team is committed to achieving the highest standards and professionalism. Our relationships are driven by honesty and integrity and are maintained through respect and communication. They are built on accountability, high-quality performance and achievement.

Before we arrive, you may want to take the opportunity to “de-clutter” your home. This allows us to focus on fine detailed cleaning rather than tidying to give you the best value for your hard-earned dollar.

Residential Rates

$40.00 / hr

incl. tax

Daily, weekly, biweekly, cleaning

$45.00 / hr

incl. tax

Monthly, and occasional/one time “maintenance” cleaning

$50.00 / hr

incl. tax

Deep cleaning, Air BnB* vacation rentals*

*All Air BnB’s and vacation rentals with a weekly commitment booked in advance are at a rate of $45/hr

$60.00 / hr

incl. tax

Move out cleaning and post construction. All post-construction cleaning of new builds and price is per person tending to the job. This includes a thorough clean and polishing of bathrooms, kitchen, removing all sawdust, drywall dust and debris from baseboards, trim, surfaces, interior cabinetry, interior windows and glass doors that can be reached with a three-step ladder and floors vacuumed and mopped.

Garbage

Garbage Removal is $4.00 per bag and per piece of cardboard, plus a $7 disposal fee.

We have a $1.75 per km travel fee (one way) outside of nelson city limits, starting from our office location in Nelson. Locations more than 30 minutes away from Nelson city limits will be charged for travel time at our hourly rate.

Leave us a review on our Google My Business listing and receive 10% off your next cleaning!

Our Services

Eco cleaning services are becoming increasingly popular among both businesses and residential customers who are looking for environmentally friendly and sustainable cleaning solutions. These services use non-toxic and biodegradable cleaning products that are free from harsh chemicals and harmful pollutants, helping to reduce the impact of cleaning on the environment and your health.

Our Services

We Clean Green

Using only the best equipment, tools and eco-friendly cleaning products such as Gentle Earth, Murphy’s Oil and vinegar, you can be sure that your home is in the best hands possible. Working with cleaning agents for 8+ hours per day, we do not want to be breathing in substances that can cause us long-term harm. We would rather spend a bit more time scrubbing than having strong chemicals do the work for us. Standard cleaning products continue to off-gas noxious chemicals long after we leave, putting you and your family at risk. Your health and safety are of the utmost importance to us! While we supply all of our own cleaning products and tools, we are happy to use your favourite natural brands should you provide them.

Pet Friendly

Many of our clients have one two or more cats and dogs in their family! We can clean without much disruption to your pet’s regular daily routine. All of our staff are pre-screened during the hiring process to ensure no allergies, dislikes or fear of animals. Please be sure to let us know of any restrictions or rules regarding your animals or any behavioural issues before our arrival! Any animal with aggression or other notable behavioural issues must be crated, contained or removed from the home on cleaning day to ensure our staff and your pet’s safety.

Services FAQ

Do you provide your own cleaning supplies?

Yes! We bring our own supplies. We use locally made in British Columbia Gentle Earth All-Purpose cleaning soap, vinegar, and Murphy’s Oil for wood floors. All of our soaps have a neutral PH, protecting the finish of your surfaces. If you prefer that we use your favourite natural cleaning agent, we are happy to do so! Just leave it out for us on cleaning day, and we will be sure to use it.

What forms of payment do you accept?

We accept cash, cheque, direct deposit and interact e-transfer. For e-transfers, please send the payment to our email refreshcleaningco@gmail.com, please make our password: Cleaning and very important to put the invoice number in the “message box” at the end of the transfer so that we know where to apply the payment! For direct deposit, we can give you our info upon request.

Are you WCB certified and bonded?

Yes! We are WCB certified and insured up to $2,000,000 liability. We understand for many commercial sites require more insurance and are happy to increase our insurance to fit your requirements. All staff are also insured and have signed NDA’s with their employment contract.

I see you do advance monthly billing, what if I need to cancel?

While we bill in advance, if there are any funds owing or credits, we always apply this to the following month’s invoice. If you have cancelled and not yet paid for the month, we can resend a revised invoice to reflect any changes.

Do you clean mold or other toxic substances?

Our staff are not trained or equipped with the proper PPE to clean mould, mouse droppings, lead, asbestos or any other toxic substance. We are happy to refer you to a local company that is properly certified to take care of such tasks!

Do you have Covid cleaning protocols in place?

Yes! During the ever-changing guidelines, we are closely monitoring WCB and BCCDC regulations. Our staff have access to masks, face shields, gloves and when requested, we will use disinfectants such as bleach solutions for disinfecting surfaces. If you prefer that we wear a mask or face shield in your home, please let us know! If clients are ill, they must pause service reschedule once all symptoms have subsided, and our staff are instructed to do the same should they have any symptoms of illness. We recommend during these times that clients vacate for the duration of their clean. However, we understand for many, this is difficult and are happy to work around you if you are in your home or business.

Do you have a minimum service fee?

Yes, our minimum is the equivalent of two hours of cleaning service.

Do you send teams of people to clean?

We usually send one person for jobs that are less than 7 hours. For jobs greater than 7 hours, we can send teams of 2-3 people when we have availability to do so.

How many employees do you you have?

This number can vary, but we usually have a minimum of 8 employees and have as many as 15 at once, including on-call subcontractors! This ensures you will rarely miss a scheduled service.

Will I have the same cleaner each time?

If you are a weekly/biweekly client, once you have been assigned a cleaner, they will remain your cleaner for the duration of their employment with us unless they are ill or on vacation. While we can’t guarantee all staff’s long-term employment, if the employee moves onto other endeavours, you can have peace of mind knowing that we do train our staff extensively and with consistency being our top priority!

Do I need to give notice if I want to cancel a service?

We require 30 days’ notice to terminate service. If you need to simply reschedule, we require at least 24 hours’ notice, and we will do our best to accommodate you. If you or someone in the home/office is ill, you will not be billed for short notice cancellations.

Do you do carpet cleaning floor buffing and stripping and waxing?

Yes! For an additional charge, we can set you up with our floor specialist subcontractors.

Do you wash dishes and laundry?

Yes! Just know that these are time-consuming tasks and may need more scheduled time to account for this.

Residential Cleaning Policy

What Our Clients Say

I have been a customer of (re)FRESH since before it was (re)FRESH, only Amanda – at least 7 years. Not only have I been happy with the quality of the staff and their work, but I watched Amanda build the company with vision, integrity, and lots of hard work. I appreciate the level of training she provides, the green products she uses, and the fact that she pays her staff a living wage. I would recommend (re)FRESH without reservation, whether you need a regular service, a rental or move-in/out clean, or something out of the ordinary.

Sue Adam

We manage an 11,000 square foot building on Baker Street with high traffic volumes. The team at (re)FRESH Eco Cleaning have been the landlord and two tenant’s cleaners from the outset in 2012. We are extremely satisfied with their work and professionalism. The staff carry the leadership ethos and the product shows. We look forward to a long, clean relationship.

Timothy Pearkes

I love this cleaning company! They have been cleaning my house for almost a year and a half and I couldn’t be happier! I used to have a cleaner who would cancel, meaning I wouldn’t have my house cleaned for a month. (re)Fresh has never cancelled, and they must keep their employees happy as I have had the same cleaner every time except for a short leave for her to go travelling. While I’m paying slightly more for this company, it is well worth it for the consistency and flexibility.

Danielle Campbell

Sue Adam

Danielle Campbell

Ready to Clean?

For more information or to book a free consultation please use our online booking system to schedule an appointment.

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